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Contents

The Health Literacy Environment of Hospitals and Health Centers: Partners for Action: Making Your Healthcare Facility Literacy-Friendly

I. Introduction

II. Health Literacy Environment Review

Navigation

Print Communication

Oral Exchange

Technology

Policies & Protocols

Summary

III. Action Plan

Options for Reducing Literacy-Related Barriers

IV. Background & Resources

Background Information on Health and Literacy

Resources

Appendices

Appendix I: Partners for Action Examples

Appendix II: Needs Assessment Tools


Updated 7/27/07 :: Copyright © 2005 NCSALL